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ORGANIZATIONAL BEHAVIOUR





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Org.Behaviour – the study of peoples’ actions at work

 

Org. is like an iceberg à Visible aspects all this shit in above/ invidible aspects are hidden shits (attitudes, relations)

 

Org. behaviour

-explains

- predicts

- influences

Employee productivity, turnover, OCB, job satisfaction, workplace effectiveness.

 

Personality – combination of emotional, thought, behavioural traits that affect persons’ reactions.

Approaches to describe personality:

1) Big five model – pers. trait model that includes extraversion, agreeableness, conscientiousness, emotional stability, openness to experience.

2) MBTI (Myers Briggs type indicator) Extravert/Introvert, Sensing/Intuition, Thinking/Feeling, Judging/Perceiving. How can it help managers? – show the way people behave, match to specific job type.

Other traits:

1) Locus of control – people believe they control their own destiny

2) Risk taking – difference in willingness to take risks

3) Self- esteem – like/dislike himself

4) Self – monitoring – ability to adjust behaviour

5) Machiavellianism – to which extent: maintain emotional distance…”if it works, use it”

 

Emotional intelligence:

Emotions – feeling towards someone or smth

6 universal emotions:

- Anger

- Fear

- Sadness

- Happiness

- Disgust

- Surprise

Emotional intelligence – ability to notice/manage emotions and info. Certain jobs require a high degree of social interaction.

Includes:

- Self awareness

- Self management

- Self motivation

- Empathy

- Social skills

 

Attribution theory:

Perception – a process by which we give meaning to our environment by interpreting impressions.

- The theory suggests when we observe a individuals’ behaviour we attempt to determine whether it was internally or externally occurred.

Internally caused: under ind. Control

Externally caused: due outside factors

The determination of behaviour depends on 3 factors:

- Distinctiveness (perform different behaviour in different situations)

- Consensus (similar situation, similar responses)

- Consistency (does the person responds the same way over time?)

 

COMMUNICATION

Communication – understanding of meaning and transfer

Interpersonal communication – communication between 2 or more

Org. Communication – patterns of communication within org.

 

Nonverbal communication – transmitted without words (body language)

Verbal communication – emphasis given to the words/phrases

 

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